I served as a project consultant supporting both operational and technical initiatives for a U.S.-based organization specializing in unclaimed asset recovery. My work sat at the intersection of CRM systems, internal operations, and web-enabled processes, ensuring that service delivery was efficient, compliant, and client-focused. I worked closely with leadership and cross-functional teams to streamline workflows and improve visibility across operations. The role required a balance of strategic oversight and hands-on execution.

• Led project execution and day-to-day operations for a service-focused organization handling U.S.-based engagements.

• Designed, implemented, and optimized CRM workflows, client onboarding processes, and internal reporting systems.

• Coordinated cross-functional teams to ensure regulatory compliance, operational efficiency, and high client satisfaction.

• Supported web-related initiatives and system enhancements aligned with service delivery and business objectives.

I held a blended leadership role combining hands-on web development with project coordination responsibilities. I worked closely with clients and internal stakeholders to plan, build, and deliver web solutions that met both business and technical requirements. This role evolved naturally from development into project leadership, requiring strong communication, structure, and delivery discipline. My focus was on producing reliable, accessible, and high-performing websites.

• Led and coordinated web development projects from planning through deployment.

• Built and maintained dynamic websites using Wix, HTML5, CSS3, and JavaScript, with working knowledge of Python and SQL.

• Managed project timelines, task allocation, and delivery milestones across multiple initiatives.

• Collaborated with stakeholders to translate business requirements into functional, accessible, and user-friendly web solutions.

• Ensured website performance, usability, and accessibility standards were consistently met.

Provided high-level virtual assistance and operational support to international clients by managing CRM systems, workforce analytics, digital marketing initiatives, and business operations. Partnered with leadership teams to optimize workflows, improve customer engagement, automate business processes, and support strategic decision-making through data analysis and reporting. Combined technical expertise with strong communication and project coordination skills to enhance operational efficiency, client satisfaction, and business growth.

Key Responsibilities & Achievements

• Managed CRM platforms including Kartra and Infusionsoft, ensuring accurate customer data and efficient business operations.

• Designed and implemented automated workflows, email campaigns, reminders, and customer engagement sequences to improve retention and conversions.

• Created dashboards, reports, and performance metrics to support business planning, operational decisions, and executive reporting.

• Analyzed operational and workforce data to identify trends, forecast resource requirements, and recommend process improvements.

• Coordinated cross-functional projects while maintaining timelines, priorities, and communication among stakeholders.

• Served as the primary point of contact for client communication, customer support, feedback management, and relationship building.

• Streamlined business processes through workflow automation, documentation, and continuous process improvement initiatives.

• Supported recruitment coordination, workforce planning, scheduling, and operational resource management.

• Led remote teams and collaborated with management to achieve business objectives while maintaining quality and performance standards.

• Assisted executives with reporting, project coordination, administrative support, and day-to-day business operations in a fast-paced remote environment.

This combined role allowed me to contribute both technically and academically within a university setting. I supported institutional improvement through systems analysis while also taking on teaching and program coordination responsibilities. My work involved close collaboration with academic and administrative stakeholders to improve processes, systems, and learning outcomes. The role required strong analytical thinking, communication, and organizational skills.

• Conducted systems analysis and process reviews across academic and administrative departments.

• Identified operational bottlenecks and proposed system improvements to enhance efficiency.

• Taught Information Systems, Database Design, Web Development, Computer Security, and Business Processes.

• Developed curricula, coordinated IT programs, and supervised faculty delivery.

• Mentored students and supported institutional improvements in systems and academic delivery.

Worked remotely with multiple international clients and project-based teams, delivering end-to-end virtual assistance across web development, digital marketing, content management, SEO, email marketing, graphic design, and administrative support. Managed multiple projects simultaneously while collaborating with cross-functional teams to strengthen online presence, improve customer engagement, and streamline business operations. This role required strong organizational skills, attention to detail, adaptability, and the ability to work independently in fast-paced remote environments.

Key Responsibilities & Achievements

• Developed and maintained professional websites, landing pages, and digital assets for businesses across various industries.

• Created SEO-optimized website content through keyword research, on-page optimization, and content strategy to improve search engine visibility.

• Designed marketing materials, social media graphics, presentations, email campaigns, and other digital creatives using Canva, Figma, and similar design platforms.

• Managed email marketing campaigns, including audience segmentation, campaign creation, performance monitoring, and optimization based on engagement metrics.

• Executed lead generation, prospect research, appointment setting, and CRM updates to support business development initiatives.

• Edited website content, articles, promotional videos, and multimedia materials for online publication.

• Collaborated with marketing, design, and development teams to ensure consistent branding and high-quality deliverables.

• Provided website maintenance, technical troubleshooting, and general IT support to ensure optimal website performance and user experience.

• Managed multiple client projects simultaneously while maintaining deadlines, quality standards, and effective communication with stakeholders.

• Assisted clients with day-to-day administrative and digital operations, contributing to improved workflow efficiency and business growth.